Frequently Asked Questions
How long does the design and production process take?Our design process typically takes 3–5 business days, depending on the complexity of your request. We’ll keep you updated throughout and may reach out if we need additional details to ensure your vision is brought to life exactly as intended.
For resin pieces, production time varies by size. Larger resin pieces generally require 10–14 days to allow for proper creation and curing, while smaller pieces are typically completed within about 7 days.
When is payment due for my order? What are your shipping and delivery times?Once your design is approved, and before production begins, payment is due. Production and shipping usually take 5–10 business days. Delivery times may vary slightly based on your location, but we’ll provide tracking information so you can follow your order every step of the way.
Can I request changes to my design?Absolutely! We want you to love your design. You’ll have the opportunity to review and request revisions before anything goes into production to ensure it’s exactly what you envisioned.
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